Jobs

Client Relations Manager

JOB DESCRIPTON

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Qualifications

  • 5+ years experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in G-Suite, with working knowledge of CRM platforms (e.g. Pipedrive, Asana)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field
  • Full professional proficiency in English

APPLY

Please send your CV to cv@mawlin.com our HR team will reach out to you as soon as they can.